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Life after re-engineering

Today’s customers demand the highest quality products and services, tailored to discerning and rapidly evolving needs. But they also expect low cost, efficient delivery and fast response times. Flexibility is essential to those organisations that intend to compete and every aspect of business has to become customer driven and responsive.

But re-engineering is not an end in itself. New approaches to management and strategy are essential. Being flexible is more than removing internal barriers and using new technology, just as
being responsive is more than opening a customer care line.

Square Peg brings together leading edge thinking and proven practices to help clients build and manage truly flexible organisations. Our track record of supporting senior teams in innovative and successful firms speaks for itself. And the quest for fresh ideas in our research means we can present the latest thinking, helping our clients keep up to date on new management ideas and producing results that make change efforts worthwhile.


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